The Beaphar team celebrating 25 years of trading in the UK in 2019
Pet pharmaceutical and welfare company Beaphar has issued a statement offering reassurance to its retailers.
It said that with the current level of uncertainty across the industry – and indeed all areas of life – it wanted to let retailers and customers know about the steps it was taking to ensure continued supply.
Dr Sue Huggett, UK business manager, said today: “These are unusual and uncertain times, and Beaphar thought a few words from suppliers might be welcome and help to settle at least some concerns that you may have.
“As has happened in the UK, the majority of European governments have designated businesses supplying pet foods and veterinary medicines as ‘key businesses’ for maintaining public health and wellbeing. This means that all our production sites, both in the UK and the Netherlands, remain operational, as does our logistics partner.
“As you probably know, Beaphar is a family company and consequently has the health and wellbeing of its personnel at the heart of everything we do. And so, adjustments have been made across all aspects of the business to keep our workers safe, so that we can continue to support the UK’s pets and support you, our retailers..
“Where possible, all staff are now working from home, with only those essential to the production process remaining on-site. In terms of our production and distribution, adjustments have been made to our working practices to accommodate the government guidelines concerning social distancing. Production schedules are also being monitored and adjusted daily to try and keep everything in stock..
“Our Sales Team will continue to call on you, but via phone. If they call at an inconvenient time, please just let them know and they will call back when things are calmer..
“Our Customer Service Team are also on hand to answer questions and queries – they are still picking up calls and emails, but please bear with us if it takes just a little longer to answer a particular enquiry. ”
The company added that queries should be directed to the usual sales executive or via email, rather than the usual office number, which is on divert to just one mobile phone.
It is also planning social media posts to help reassure worried customers and to ask them to shop respectfully, and not to panic-buy..
Sue said: “We are all anxious in the current climate, both on a professional and a personal level, but we want to reassure all of our customers that we are doing, and will continue to do, everything we can to support your business during these uncertain times.
“From everyone at Beaphar, we send our thoughts and very best wishes for the coming weeks. Undoubtedly it will be a challenge, but by working together, we can continue to keep the nation’s pets fit and well.”