The winner of the Best UK Vet Award 2019 is Swanspool Veterinary Clinic, in Wellingborough, Northamptonshire.
The awards – organised by VetHelpDirect.com and running for the seventh year – are based on genuine owner reviews of practices around the United Kingdom and the winner this year, Swanspool Veterinary Clinic, received a massive 1,102 positive four and five star reviews from clients over the last year.
Susie Samuel, managing director of VetHelpDirect.com, said: “When owners are searching for a vet our research shows that online reviews are the most important step in that process; they want a friendly practice that is good value for money, delivers an excellent customer experience and that will, above all, care for their pet or animal. This is why word of mouth is so important both for local pet owners, horse owners and farmers.
“Online reviews on an independent platform give owners a genuine feel for the practice and help them to find a trusted, local vet more easily. We are proud to be able to reward those that are at the top of their league and receive the most positive reviews.”
Anna Holden, a partner at Swanspool Veterinary Clinic, said: “We are ecstatic to win the award for Best UK Vet 2019. It is such as honour and a great reward for the outstanding work our 46 members of staff at the practice deliver day in day out.
INDEPENDENT
“We are an independent practice in a small market town that have been caring for animals for 145 years. We pride ourselves on providing a traditional all-round service caring for small animals right up to horses and farm animals and it is especially rewarding to be recognised for our work by loyal customer reviews.”
The Gold award was presented to Swanspool at a celebration at The Hind Hotel, Wellingborough. The evening was attended not only by the staff of the practice but the clients who had given the vets the great reviews. Mayor of Wellingborough Malcolm Ward, also gave a toast celebrating the win.
The practice in second place was St Anne’s Veterinary Group, in Eastbourne, East Sussex, and bronze was awarded to Lakeview Veterinary Surgery, in Deal, Kent, which also won Best Small Practice.
Other sector winners included: Best Scottish Vet – Lamond Veterinary Clinic; Best Equine Vet – Ridings Equine Vets, West Yorkshire; Best Mobile Vet – Mobile Vet Ltd, Isle of Wight;
Best Welsh Vet – Animal Doctors; Best Northern Ireland Vet – Ashwood Veterinary Clinic.
The Best New Start Up, a new category, was won by The Liverpool Vets. An independent community veterinary practice set up only in November 2018 by Danielle Greenberg. This specialist practice looks after pets in Liverpool and works with local charities, including treating dogs belonging to homeless people.
