Laughing Dog has won the Feefo Platinum Trusted Service award for the third year running.
The independent seal of excellence recognises businesses for delivering exceptional experiences, as rated by real customers. Created by global online reviews platform Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights.
Those that meet the standard, based on the number of reviews they have collected and their average rating, receive the award. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service. Laughing Dog met the criteria from reviews posted in 2020 and 2021.
Kate Tarrant, Laughing Dog’s marketing manager, said: “Winning the Feefo Trusted Platinum Award gives recognition to how hard the Laughing Dog team works to give great experiences to all of our customers.
“Our team listen, understand and respond to our customers’ needs, ensuring that we find the right recipes to suit their four-legged friend. The Laughing Dog customer service team has, like everyone, had a challenging time during covid-19, balancing working from home with a high demand of calls and emails from customers.
TEAMWORK
“But staying positive throughout it all and with excellent teamwork we’ve ensured a first-class customer service, providing next-day delivery to our online customers and supporting our pet shop retailers and their own customers, too.
“We also provided expert advice for pet parents during lockdown restrictions, including campaigns from ‘Louisa the Vet’ and renowned dog trainer and behaviour specialist, Graeme Hall, ‘The Dogfather’. We are really excited to win the award for the third year running – thank you to all our customers for taking the time to leave their reviews.”
Congratulating Laughing Dog – part of Lincolnshire-based Fold Hill Foods – on winning this year’s award, Steph Heasman, director of customer success at Feefo, said: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.
“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. It’s why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances…
“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”
Laughing Dog is part of Fold Hill Foods, based in Boston, Lincolnshire.
