Specialist wholesaler Peregrine Livefoods has written to trade customers apologising for recent delivery delays and reassuring them that normal service will soon be resumed.
In a delivery service update, the Essex-based business says: “Over the last couple of weeks, our delivery partners, APC, Royal Mail, Kings and DX, have all been suffering from high numbers of covi-related absences, self-isolation rules and accrued holiday leave all hitting them at the same time, along with the global shortage of drivers within the industry.”
Peregrine concedes that, ‘unfortunately, this has resulted in a less than satisfactory service, especially when many of the orders that leave us are extremely time-sensitive’.
The employee-owned company says things are getting better: “While we appreciate how frustrating and distrusting this is for your business, we are starting to see small improvements day by day.
“We have been given assurances from all our courier partners that they are working on this, recruiting extra staff, opening new depots, and most importantly improving the process for when something does go wrong.
“Our own fleet of vans continue to run as normal and we are also working on integrating with Tuffnells for larger parcels.
“So please do accept our apologies for the disruption over the last few weeks; we hope normal service will resume as soon as possible.”
