Bestpets has reopened its doors to new customer registrations and introduced a backdated bonus for customer-facing staff.
The specialist pet arm of Bestway Wholesale has reopened to pet businesses wishing to use its 17 cash & carry depots throughout the country. This comes after the business implemented social distancing measures to keep staff and customers safe in depots.
Managing director of Bestway Wholesale, Dawood Pervez, said: “We are now able to open our doors again to new Bestpets customers who would like to register to visit our depots to use the pet cash and carry service. This is largely down to the wonderful team we have in place and the actions taken to enable social distancing in our depots and to look after our colleagues’ safety. As a result, our absence due to coronavirus is now below 6%, which means we have capacity now to supply new customers.”
RELUCTANT
With pet businesses providing a vital lifeline to communities looking after their pets and with some consumers more reluctant to visit larger retail stores, online and small independent businesses have never been more pivotal to societies, he said.
“When the lockdown is lessened, we know that many pet businesses will be very busy providing food and accessories to customers alongside giving invaluable advice and information about general pet care while people try to get back to some form of normality. For this reason, we are enabling new pet customers to register with us now, so that they come to depots to buy stock both now and in the future,” Pervez adds.
“We have also introduced an incentive bonus to compensate our awesome customer-facing colleagues and thank them for their hard work and commitment. The bonus will reward customer-facing colleagues with 10% additional pay for their hours worked, backdated to the start of the coronavirus outbreak in March.”
