Raw pet food manufacturer Natures Menu has been awarded the Feefo Platinum Trusted Service Award 2020.
Marking the company’s fourth win in a row, this award recognises businesses that go above and beyond for delivering ‘brilliant customer service’.
The award is given to businesses that use the site to collect genuine reviews and insights from verified customers. Feedback is collated by the Feefo review platform, making the accreditation a symbol of trust as the awards are based on customer interactions.
Natures Menu collected 1,605 customer reviews between January 1 and December 31, 2019. Of these, 1,317 were 5-Star ratings, which resulted in a 4.7 out of 5 for its customer service.
True Instinct has also joined the winning line-up as it also won, being awarded the Feefo Gold Trusted Service Award 2020.
True Instinct collected almost 100 in the same period, and more than 90% were 5-Star ratings, resulting in a 4.7 out of 5 for its customer service.
Craig Taylor, chairman of Natures Menu, said: “We are delighted to be awarded the Feefo Platinum Trusted Service award as a result of winning the Gold award for the past three years. It’s a fantastic achievement to be recognised for delivering an exceptional service to our customers.
“It is also brilliant news that True Instinct has been awarded the Feefo Gold Trusted Service award for the first time since the launch of the new brand a couple of years ago. Having been operating for 39 years, Natures Menu has always worked hard to ensure our customers receive the best service possible.”