Facebook Twitter Instagram
    • FREE Email Newsletters
    • About Us
    • Advertise
    • Contact Us
    • Free Magazine Subscriptions
    Twitter Facebook
    Pet Business World
    • Trade News
      • Distributors
      • International
      • Legislation
      • Manufacturers
      • Other trades
      • Retailers
    • New Products
      • Birds
      • Cats
      • Dogs
      • Small Animals
    • Features
      • Industry Experts
      • Retailer profiles
    • Aquatics
    • Columnists
      • Newshound
      • Reptile Trade Views
    • People
    • Magazines
      1. June 2022
      2. May 2022
      3. April 2022
      4. March 2022
      5. February 2022
      6. January 2022
      Featured

      PBW News – June 2022

      By David ReesJune 15, 2022
      Recent

      PBW News – June 2022

      June 15, 2022

      PBW News – May 2022

      May 5, 2022

      PBW News – April 2022

      April 5, 2022
    • Classifieds
    • Trade Directory
    Pet Business World
    Retailers

    Pets at Home offers express click & collect service

    Michele SwalesBy Michele SwalesOctober 28, 20202 Mins Read
    Facebook Twitter LinkedIn Email
    Share
    Facebook Twitter LinkedIn Email

    Pets at Home is to offer customers an express one-hour click & collect service thanks to a specialist order management system (OMS) being developed across the business.

    The UK’s largest pet retailer wanted to make online shopping even more convenient for its customers after data analysis and consumer insights revealed people wanted a fast, flexible delivery and collection service.

    Pets at Home will be offering customers the opportunity of picking up their goods from their local store 60 minutes after making their orders online, by using an OMS from OneStock to unify inventory across the business.

    Where heavy or large items form part of an order, they can be home delivered separately at a later date. Customers also have the option to choose a later collection date.

    “We know our customers love to collect their orders from our stores, so enhancing the collection experience through the launch of our one-hour click & collect will help us to meet expectations,” said Chris Holyland, group digital director at Pets at Home.

    OneStock’s OMS means that Pets at Home customers can check local stores for accurate stock levels at all times. It will also deliver fulfilment efficiencies for Pets at Home as part of its overall omnichannel strategy, by reducing logistical costs.

    Romulus Grigoras, CEO of OneStock, said: “An optimised OMS is increasingly becoming the cornerstone of every retailer’s IT system across all sectors. Implementing this customer-centric approach in response to changing expectations will allow Pets at Home to deliver a best-in-class online proposition. Shoppers can check local stores and be confident they can buy the goods and services they need.”

    Share. Facebook Twitter LinkedIn Email
    Previous ArticleA third of business leaders fear for firms’ survival
    Next Article PIF reveals date for 2020 ‘virtual’ awards
    Michele Swales

    Read Similar Stories

    Manufacturers

    PetPlace targets growth with small suppliers

    June 23, 2022
    People

    Jollyes plans Southport store opening

    June 21, 2022
    Retailers

    Jollyes managers given big job to do

    June 15, 2022
    Most Read

    PetPlace targets growth with small suppliers

    June 23, 2022

    New insight into hamster lifespans

    June 23, 2022

    Owners making personal cutbacks for pets

    June 22, 2022
    © 2022 Lewis Business Media. All Rights Reserved.
    Lewis Business Media, Suite A, Arun House, Office Village, River Way, Uckfield, TN22 1SL

    Privacy Policy | Cookie Policy | Terms & Conditions

    • OvertheCounter
    • Pest Magazine

    Type above and press Enter to search. Press Esc to cancel.

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “ACCEPT ALL”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
    Cookie SettingsREJECT ALLAccept All
    Manage consent

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
    CookieDurationDescription
    AWSALBCORS7 daysThis cookie is managed by Amazon Web Services and is used for load balancing.
    cookielawinfo-checkbox-necessary1 yearSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Necessary" category .
    PHPSESSIDsessionThis cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    CookieDurationDescription
    AWSALB7 daysAWSALB is a cookie generated by the Application load balancer in the Amazon Web Services. It works slightly different from AWSELB.
    explat_test_aa_weekly_lohp_2021_week_4517 days 8 hoursNo description
    ppwp_wp_session30 minutesNo description
    tk_ai14 daysGathers information for WordPress by themselves, first party analytics tool about how WP services are used. A collection of internal metrics for user activity, used to improve user experience.
    tk_qssessionGathers information for WordPress by themselves, first party analytics tool about how WP services are used. A collection of internal metrics for user activity, used to improve user experience.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    CookieDurationDescription
    OAGEOsessionOpenX sets this cookie to avoid the repeated display of the same ad.
    OAID1 yearThis cookie is set when an AdsWizz website visitor have opted out the collection of information by AdsWizz service or opted to disable the targeted ads by AdsWizz.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    CookieDurationDescription
    _ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
    _gat_gtag_UA_31822138_71 minuteSet by Google to distinguish users.
    _gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
    tk_lr1 yearThe tk_lr is a referral cookie set by the JetPack plugin on sites using WooCommerce, which analyzes referrer behaviour for Jetpack.
    tk_or5 yearsThe tk_or is a referral cookie set by the JetPack plugin on sites using WooCommerce, which analyzes referrer behaviour for Jetpack.
    tk_r3d3 daysJetPack installs this cookie to collect internal metrics for user activity and in turn improve user experience.
    SAVE & ACCEPT
    Powered by CookieYes Logo