Retail revenue at Pets at Home was down 1.1% in the group’s third quarter, which includes the pre-Christmas period.
The retailer invested in its price position during the quarter, with the result that volume sales of food and accessories increased. Online remained the company’s fastest-growing channel, delivering growth in the “low teens”.
Vet Group consumer revenue was up by 5%, and total group consumer revenue was up by 0.8% to £472m during the12-week period to January 1, 2026. When adjusted for the joint venture element of the group’s veterinary practices, total group statutory revenue was down 1% to £358m, with like-for-like revenue down 0.7%. Subscription sales remained in strong growth, and now represent 15% of consumer revenue.
Last week, the retailer confirmed that Sarah Pollard will join as chief financial officer (CFO) designate on March 23, replacing Mike Iddon who has decided to leave the company. Iddon will step down from the Board on March 27 and Pollard will succeed him as CFO and executive director from the same date, while Iddon will remain with the company until April 10 to facilitate an orderly transition. James Bailey will become the group’s new chief executive on March 30.
Interim executive chair Ian Burke said: “Our dedicated pet care colleagues and veterinary partners helped us to deliver a solid Q3 performance, which will enable us to achieve an FY26 underlying PBT outcome in line with consensus expectations.
“I’m pleased to report continued strong performance in our Vet business and sequential improvement in Retail, as we continue to implement our Retail Turnaround Plan. One of our key early actions as part of this plan included investing in our customer offer, reducing the price of over 1,000 products by an average of 12%, ensuring our customers know they can trust us to provide great value for them and their pets.
“With a new CEO and CFO joining in spring, our focus for the remainder of the year is on building momentum behind our four turnaround plan priorities of Price, Product, Cost and Execution, to deliver our FY26 plan and to return our Retail business to sustainable sales and profit growth.”
