Luxury online pet products retailer Pet Hamper has opened its first bricks-and-mortar store.
The Lancashire-based firm is run by Emily Benson and Mark Jackson, who launched the business during the pandemic after Mark wasn’t able to find an appropriate present for a friend’s pet. This sparked the idea of creating an online business supplying hampers which could be gifted to pet owners.
The new store, located on a converted farm between Preston and Lytham, was originally office and storage space for the company, and features eco-friendly aspects such as biomass heating and solar panels. The retail space includes cosy furniture, a chill-out area, arcade games and treats for pets, as well as a range of toys and treats that feature in the company’s bespoke hampers.
Emily, who took the lead on researching, designing and installing the store’s decor, said: “We didn’t want to go down the traditional route of stacked shelves, bright lights and funky smells. We wanted to create somewhere welcoming that people would look forward to visiting.
“Instead we took our style cues from home interior design experts. We’ve created somewhere that’s inviting and fun. There’s no reason to rush – customers are invited to take their time, chat with us about recommendations for pet gifts or about pet ownership in general, have a drink, have their photo taken – it’s a full experience.”
Mark added: “Our business has grown from strength to strength since we launched. Opening a physical store, where we could meet and chat with our customers seemed like the next logical step and within our first few weeks we have received so much positive feedback.
“We’re delighted that we have been able to connect with so many animal lovers and that they appreciate what we have to offer.”
The grand opening was attended by customers who travelled from all over the North of England to be among the first to visit. Mark and Emily hope to spread their store’s physical presence further afield, beginning with pop-up shops in other areas of the UK at key sales periods such as Christmas.
