York-based The Insurance Emporium won the Best Direct Pet Insurance Provider award at the YourMoney.com Awards 2019.
Now in their 22nd year, the YourMoney.com Awards were set up to recognise national organisations offering the best products and services to consumers.
Initially shortlisted on the basis of their competitiveness on product price and structure, all nominees were then benchmarked by a panel of mystery shoppers on the quality of service provided.
The ‘mystery shop’ was carried out on The Insurance Emporium’s Customer Contact team, after which it were judged as providing the best quality of service overall.
Staff members from The Insurance Emporium celebrated at the awards evening at London’s Merchant Taylor’s Hall.
The company’s delighted CEO, Francis Martin, said: “The fact that the award was based not only on the most competitive pricing, but also product structure and best service provided is very gratifying and a triple whammy for us.
“We are a friendly, highly-trained and professional team here and our absolute focus has always been on excellence, so we’re grateful this has been recognised with a prestigious national award.”