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Team building is a strong part of the ethic at Hampshire retailer Grovely Pet Supplies, where the aspiration is to support the independent sector further through networking events and a specialised wholesale business
Following a successful career as a dog trainer, Jacqui Wingfield switched to retailing and opened Paws on Track, a shop focusing on all-natural dog food and treats, last month. And local pet owners have already taken the store’s philosophy and service to their hearts
Staying afloat as an independent pet shop isn’t getting any easier over time, but Adam Chapman of Wolfit in Kent keeps a close eye on sales and margins, and focuses on key points of difference over larger competitors
Customer care is key to the success of The Aquatic Warehouse in Hertfordshire. Here Glen Bird, a partner in the business, reveals how this specialist outlet has grown over the past three decades
Wild West Pet based in the heart of Cornwall is one pet store that sticks to its promise of delivering natural products to its customers. Owner Robert Dawes reveals why he’s a trail blazer when it comes to offering the best in pet nutrition
Catherine O’ Sullivan, owner of a chain of sought-after pet shops and now with a fifth store about to open, tells pbwnews of her journey from passionate dog owner to retail success
Lucy Ellis tells Justine Thompson how a pet retail business borne of a love of animals has developed its bricks-and-mortar shop to include an online offering, in order to survive and thrive during the pandemic.
As the last remaining indie pet shop in Cambridge, this unique business has quite a few tales to tell, as owner Jules Brown reveals to Justine Thompson
Kelly Newbold Cooper made a big career change when it came to setting up shop as a result of experiences with her own pets. Here she tells us how the Nurture Them Naturally brand has grown from her first premises in Gosport
Pet shop owner Rachael James packs so much stock into her tiny store that customers describe it as an Aladdin’s Cave for pets. Rachel tells Justine Thompson how she makes the most of her space
Husband-and-wife team Graeme and Ann Wilson own the multi-award-winning Creature Comforts pet chain. Here, they tell how they grew fromrunning their first shop to becoming Scotland’s largest family-run pet retailer
This was just one of the lessons John Paul (JP) Stephenson had to learn the hard way as he built up his business over the past 18 years. Here he tells pbwnews how he struggled and ultimately succeeded in shaping his much-loved family pet shop into the success it is today
The owner of Jus4paws Pet Supplies in North Wales had never dreamed of running a pet shop. As an animal lover all her life, Justine Darvill was happy doing cleaning jobs to support her family, pets and rescue animals when a turn of events caused a dramatic rethink, as she explained to Justine Thompson
Wentworth Pet Supplies was opened by Wendy Appleby in 2018 and has already been labelled a ‘godsend’ by the local community. Here Wendy tells us how she came to resurrect the store from the shell of a former bank branch…
Vicki Lister left a career in US politics to eventually settle in West Yorkshire with husband Tim. The pair set up The Barking Lot 11 years ago and, over the years, the shop has developed into a thriving business proudly supporting the ‘shop local’ campaign
A college-leaver who dreamed of zoos and kennels instead found his job for life when he stumbled across his first role at koi specialist the Ornamental Fish Farm
From doggy day care centre to natural pet empire: meet the couple behind Natural Cornish Pet, who are now aiming to transform the world of natural food, treats and quality accessories for pets across the UK
Ginger & Browns, joint Gold winner of the 2020 PetQuip UK Retailer of the Year award, is co-owned by Josh Beeston and Rachel Spencer. Here Josh explains the concept behind their rustic ‘hub’ store in Cheshire, which very much has the themes of community, sustainability and animal welfare at its heart.
The Wag & Bone store is a dog-only destination for holidaymakers and locals alike. Director Gary Thompson, who owns it with wife Jacqui, tells the tale of how they came to own this eye-catching shop, with its special affinity for sausage dogs…
Stephen and Carolyn Jebb moved from school support into pet retailing and dog grooming. They haven’t looked back…despite a first 18 months filled with changes and challenges, as they reveal to Justine Thompson
Just for Pets is a specialist pet retailer that knows how to turn things around, moving from near administration three years ago, to PetQuip UK Pet Retailer of the Year in 2019. Now in 2020, the group is even looking for new sites. Neil Pope caught up with general manager Paul Lewis to find out more
Would you give up a secure, well-paid career to run a pet shop? Justine Thompson speaks to Hannah James, owner of the Pet Shed in Brighton, to find out why she did just that...
From new store owner to local award-winner in just a year…Paula Machin tells Neil Pope how she made the dramatic journey to retail success
Award-winning Redpaw Pet Supplies is a large store in Plympton, just outside Plymouth, that came from humble beginnings and an emotional bequest from a loved one. Pbwnews editor Justine Thompson spoke to owner Sammie Hunt as she faced up to the latest challenge for retailers ­– coronavirus
It’s not uncommon to find family-run pet shops, but at Pet Food Supplies in Macclesfield, Cheshire, Irene Astbury is still serving – at 93 years of age! Sandra Pearce visits to talk to Irene and her granddaughter, Gayle Parks 
Birstall Pet Suppliers is a small pet shop in the village of Birstall, about three miles north of the centre of Leicester. Co-owner Lucy Percy sheds light on what it’s like running a village shop and the challenges they face
Within months of Herne Bay Pet Shop starting to sell hamsters and birds, the Animal Activities Licensing Regulations were announced. Owners Rob Page and Sarah Wyles faced a quandary because under the new rules, they would have to stop selling all bird species apart from finches…
Liz Burman owns the award-winning Lea Wood Cattery in Gainsborough, Lincolnshire but has recently expanded her business to include dog day care and home boarding. Sandra Pearce pays a visit…
Mick Holland and Tom Bradley have the perfect doubles set-up and recently moved their Retford store, Bradlands Pet Supplies, into new premises. Sandra Pearce visits to learn more about their business
Wolverhampton-based HugglePets has made history by being the first pet retailer to set up a community interest company to build an aquarium and classroom to help children and adults with special needs and disabilities. Sandra Pearce visits to learn more about the first such community project for the city
It does exactly what it says – The Village Pet Shop is a pet shop in the village of Somersham, in Cambridgeshire. Suzanne Clark bought the business last December and explains why it’s been the best decision she’s made…
Cookes Pet Supplies is a fifth-generation family business with shops in Sheffield, Rotherham and Barnsley. Andrew Cooke is proud of his family’s innovative spirit and willingness to try new products and ideas. Sandra Pearce visits to learn more
Scampers Natural Pet Store became ‘the trade experiment’ when its owners chose to delist ‘the big four’ pet food manufacturers in preference for natural, high-meat brands. Sandra Pearce visits to see how the experiment has gone
You never know what you’ll find when popping into Bubbles Pet Care in Chipping Ongar as owner Jamie Clark is known to do a bit of magic…
Sharon and Kevin West have been running a pet shop in Skegness since 2006. So what’s it like running a business in a seaside town?
Dickies Pet Centre in the seaport and market town of King’s Lynn in Norfolk celebrates its 25th anniversary this year, and owner Richard Ellwood looks back at its history and talks about the changes he’s seen
Lincoln Reptile and Pet Centre is one of the first pet shops in England to achieve a five-star, three-year licence under the new Animal Activities Regulations. Owners Andrew and Alyss Rogers explain what they had to do to achieve this top rating.
If you’re going to spend more time at work than at home, should be an inviting place, says Creature Comforts’ owner Susie Birch
Based in Didcot, Oxfordshire, the Newman family runs Didcot Pet Store and is a firm favourite in the community – but it did not start out as a pet shop!
Rob Brown and his partner Holly Ross-Ferring have wanted to open a second store for years with the natural message loud and clear – well, they’ve only gone and done it, says Sandra Pearce
The Stothard family has been trading in the historic town of Harrogate since 1968. Third-generation siblings Ben and Michaela look back at the family business and talk of the challenges they face
Martins Pet Supplies is a firm favourite among children as they pop in on their way home from school to look at the animals and say hello to shop cat Benji. The store has  been trading for more than 50 years, Brian and Chris Martin look back at how things have changed and explain why they love doing what they do
For more than 30 years, Pets World Knowle has been serving the residents of Solihull, growing a loyal customer base. Owner Roger Spriggs shares what it’s like to be a firm fixture in a community
Family-run Tails & Scales Pet Centre in Hertfordshire celebrates its fourth anniversary this year, but word is also spreading about its boarding service
Trusty Pet Supplies has three generations of the same family at its helm and has built up a loyal customer base, both for its bricks-and-mortar store and its ecommerce site
In six short years, Unique Pets has established itself as a specialist raw food retailer and is now looking to open a third shop. But it’s not all been smooth sailing. Owner Jenna Tomlins talks about the challenges they face
One thing’s for certain, pet store owners Elise Sandiford and Mel Randle have made their mark on Posh Petz in Peterborough, taking the description ‘unique’ to a whole new level
In six short years, grooming salon and boutique pet shop The Doghouse has 3,000 clients on its list. Owner Lauren Pavey talks about her plans and the challenges she faces
Just over two years ago, the Robbs bought a pet shop in the picturesque Derbyshire town of Matlock, a popular tourist destination described as the gateway to the Peak District. Adam and Sarah say it’s the best thing they’ve ever done…
Dale Frankland and James Goodchild are determined to advance the marine-keeping hobby and have opened their dream shop in Suffolk. They talk about their journey and plans for the future.