Close Menu
Pet Business World
  • Trade News
    • Distributors
    • International
    • Legislation
    • Manufacturers
    • Other trades
    • Retailers
  • New Products
    • Birds
    • Cats
    • Dogs
    • Small Animals
  • Features
    • Industry Experts
    • Retailer profiles
  • Aquatics
  • Columnists
    • Newshound
    • Reptile Trade Views
  • People
  • Magazines
    • March 2025
    • February 2025
    • January 2025
    • December 2024
    • November 2024
    • October 2024
  • Classifieds
  • Trade Directory
  • Advertise
  • Email Newsletters
  • Subscribe
Facebook X (Twitter)
  • FREE Email Newsletters
  • About Us
  • Advertise
  • Contact Us
  • Free Magazine Subscriptions
X (Twitter) Facebook
Pet Business World
  • Trade News
    • Distributors
    • International
    • Legislation
    • Manufacturers
    • Other trades
    • Retailers
  • New Products
    • Birds
    • Cats
    • Dogs
    • Small Animals
  • Features
    • Industry Experts
    • Retailer profiles
  • Aquatics
  • Columnists
    • Newshound
    • Reptile Trade Views
  • People
  • Magazines
    1. March 2026
    2. February 2026
    3. January 2026
    4. December 2025
    5. November 2025
    6. October 2025
    7. September 2025
    Featured

    PBW News – March 2026

    By David ReesMarch 10, 2026
    Recent

    PBW News – March 2026

    March 10, 2026

    PBW News – February 2026

    February 10, 2026

    PBW News – January 2026

    January 12, 2026
  • Classifieds
  • Trade Directory
Pet Business World
Newshound

Behind The Counter – March 2022

David ReesBy David ReesMarch 15, 20224 Mins Read
Facebook Twitter LinkedIn Email
Behind The Counter - August 2021
Share
Facebook Twitter LinkedIn Email

Newshound, March 2022

Electricity

Knowing my electricity contract was up for renewal at the end of March, my broker had a quick look round in December and found a couple of suppliers who were offering slightly cheaper prices than I was currently paying. It was just pennies cheaper but I thought at least our electricity bill should remain stable for the foreseeable future – how wrong I was!

Unfortunately, I could not sign up for a new deal until February, but by then as we all know prices were going up. My current supplier offered a renewal contract at just over double what my current charges are, so I asked my broker to have another look around and mentioned the company we looked at just before Christmas. Well, it turns out they are now offering a contract at over three times what I currently pay, and the best deal I can get is to stay with my current supplier at double the current charges.

So, as of April 1, my electricity bill will double to just over four thousand five hundred pounds a year. And I don’t think there is anything I can cut back on to reduce the bill.

Most of our lighting is LED and, as we do not have gas in the shop, we rely on electricity for heating and we keep that to a minimum as it is. So it looks like it’s an increased overhead we will just have to accept.

We now get a phone call from our electricity supplier telling us our meter was disconnected last August so can they get the details of our current working meter? I did try and explain that the meter was updated with one of these fancy new ones last August but it certainly has not been disconnected as the lights are still on and we are still paying the bills! Goodness knows what is going on here, but the sooner the power company sorts this out, the better.

Christmas

Reps know that they should never talk to me about stock for the dreaded C word (Christmas) before July or August. We are in full swing with the holidaymakers from Easter to October so the last thing I want to think about is Christmas stock. If the reps have Christmas stock to sell they always seek out the wife, as she’s more of a soft touch! So I was a little bit taken aback when I was presented with a new range of Christmas 2022 stock in January. I was even more surprised when the other half appeared from out the back storeroom and gleefully put in an order. So we’ve ordered our Christmas stock for 2022 in January, just at the same time as we put away unsold Christmas stock from 2021.

Refunds

During last summer we had some Italian visitors in the shop and, after having a good look round, bought a dog harness on the understanding that if it did not fit they could return it. As this is a promise we give to all our customers it was not a problem and, as the dog was back in Italy, there was no chance of them coming back to the UK just to return a £16.99 dog harness. How wrong I was! In February they returned the harness as being too small and bought the next size up.

Squirrel proof

A customer was very keen to get a good quality squirrel-proof feeder for their garden as they were fed up with squirrels wrecking their standard feeders. We found some really good ones and got them in and phoned the customer. When she came to get them she was impressed with the quality and actually bought two of them. Then she saw something else on the shelf that she had to have – squirrel food!

The mousetrap

I was carrying a bag of horse feed to a customer’s car and she asked me to be careful when I put it in the boot as there was a live mouse trap in it and she did not want me to set it off.

Not many people I know have a live mousetrap in the boot of their car. Apparently she had taken the car into the garage for a service and they told her that mice had eaten away a substantial amount of the sound deadening lining in the car.

When she got home she set a mousetrap in the boot and in the first week caught 10 mice. In the second week none were caught, so hopefully they are now all gone, but she left the trap in the boot for a few more days, just to make sure.

Previous Article10 questions with James Langan
Next Article Agria rewards service dogs
David Rees

David Rees is the editor of PBW News. In a 30-year career in trade journalism he has specialised in the retail and wholesale sectors, holding senior positions at a number of leading titles.

Read Similar Stories

Newshound

Behind The Counter – June 2022

June 16, 2022
Newshound

Behind The Counter – May 2022

May 15, 2022
Newshound

Behind The Counter – April 2022

April 15, 2022
Most Read

Pets at Home to open four new outlets this month

March 12, 2026

Bella+Duke teams up with James Martin

March 12, 2026

PATS New Product Awards programme to be expanded

March 12, 2026
© 2026 Lewis Business Media. All Rights Reserved.
Lewis Business Media, Suite A, Arun House, Office Village, River Way, Uckfield, TN22 1SL

Privacy Policy | Cookie Policy | Terms & Conditions

  • OvertheCounter
  • Pest Magazine

Type above and press Enter to search. Press Esc to cancel.

Pet Business World
Managing Your Privacy

To provide the best digital experience, we use cookies to store and/or access device information. Consenting to our use of cookies allows us to process data such as reading behaviour. Not consenting or withdrawing consent, may adversely affect certain features and functions.

Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
  • Manage options
  • Manage services
  • Manage {vendor_count} vendors
  • Read more about these purposes
Cookie Preferences
  • {title}
  • {title}
  • {title}