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    PBW News – February 2026

    By David ReesFebruary 10, 2026
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Petpals services expand into new areas

David ReesBy David ReesJanuary 24, 20233 Mins Read
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James Callow, PetPals Crawley
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Pet care service brand Petpals has launched franchise operations in two new locations, Crawley in West Sussex and Milton Keynes, Buckinghamshire.

Petpals Crawley will open in February, led by James Callow.

He said: “After a long career in an estate agency, as a former tennis coach and through my own experience of working long hours, I know that many struggle balancing work-life with caring for their much-loved pets.

“By launching Petpals in Crawley, I aim to ensure local pet owners have peace of mind that their pets are happy whilst at work and treat every pet as if they were my own. I’m so excited to get started with the backing of a national company that is recognised as the UK’s leading provider of pet care services.”

Nilay and Priyanka Sanghrajka, owners of Petpals Milton Keynes, have seen “exceptional” demand for quality pet services in their area.

Priyanka said: “As pet parents ourselves, after moving to Milton Keynes three years ago, our search for reliable and trustworthy pet sitters in the area led us to discover Petpals.

“We could see the demand for exceptional pet care in our community, so Nilay and I decided to work together towards our common interest – animals. Growing up, we have always been around animals and could not imagine ourselves without a pet! We decided to leave our food and software industries behind, turn our true passion into a career, and operate a business through Petpals.”

Petpals franchises typically offer services including pet sitting, dog walking, pet boarding, and pet taxis. Nilay and Priyanka Sanghrajka in Milton Keynes operate an electric van.

Director Kevin Thackrah said: “Since launching in 2001, we have grown to cover over 150 locations nationwide and how this number continues to grow in 2023 makes me incredibly proud.

“I’m so pleased that our business offering remains popular with pet lovers looking to respond to the demand for specialist pet care services up and down the country.

“At Petpals, we recognise how, as a business, we are responsible for ensuring that our practices always have the environment in mind. That’s why, with the launch of Petpals Milton Keynes, we have an additional electric van joining our growing fleet of electric vehicles, which is just one of many ways we are making efforts to minimise our carbon footprint.

“From our electric vehicles to our paperless systems and recycled Petpals uniforms, we are ensuring that care is at the heart of everything we do, from the pets we look after to the planet and the environment as a whole.”

Nilay and Priyanka Sanghrajka, owners of Petpals Milton Keynes
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David Rees

David Rees is the editor of PBW News. In a 30-year career in trade journalism he has specialised in the retail and wholesale sectors, holding senior positions at a number of leading titles.

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