More and more of our customers who place one-off orders for goods expect us to be able to supply the products the next day or at the latest the day after, and are further bemused when we tell them our suppliers deliver once a week and no more, and that most deliveries require a minimum spend of around £300. People look more and more at Amazon, where they get next-day delivery on even the smallest of orders and expect us high-street shops to be able to do the same – and find it perplexing when we can’t. One customer wanted a special bag of horse feed and just could not get her head around the fact that she could not get it for a week. Is it about time our wholesalers look at their delivery model, which has not changed in over 30 years, and start introducing more modern systems? And before they start citing costs, let’s not forget that in some cases, the cheapest supplier to the pet retailer is the internet offering next-day delivery. Surely there must be some way we can get small deliveries in between main deliveries, even if via carrier?