A customer was looking to buy some Pedigree Schmackos, which is not a problem as we stock both sizes in both flavours. But this customer insisted that it had changed its name to Smackeroos and there was a turkey flavour. Nothing I said would change this customer’s mind that Schmackos only come in beef or chicken, and certainly not turkey, and that it most definitely had not changed its name. All I can think of, and I have no proof at all, is that Smackeroos – if this even exists – is a copycat of Schmackos. But it does go to show that customers can be easily confused by what they are buying.