During the pandemic we have increased our home deliveries quite a lot and almost exclusively we work on payment over the phone and delivery to the door, a type of click-and-deliver but without the click. Or, to put it another way, knock and run! One consequence of this is we rarely meet the person we are delivering to but one day I delivered to a house and the homeowner was at the door and asked me if I remembered him as he did work experience in the shop 28 years ago. Do I really want to be reminded how long I have run the shop?!