SHOPFRONT February
Detail:
FROM THE SHOPFRONT
18 February 2010: by Newshound
A customer asked for seeds for the garden birds. I directed her to a rather large display of seeds, nuts, fat balls, etc. “Oh no, no, no!” said the customer. “They all say for wild birds, I asked for seeds for garden birds.” As I thought wild birds and garden birds were the same thing I was a little bit flummoxed, but maybe garden birds are what posh people feed and wild birds are what the rest of us feed. So everyone out there in pet trade land: what is the difference between wild birds and garden birds? Let us know.
A customer came into the shop in the middle of the afternoon and asked for ‘Dog stuff’. “Yes sir , what sort of dog stuff? Food stuff? Treats stuff? Toys stuff?” “No idea,” said the customer. “The wife said, ‘go down to the pet shop and get the dog’s stuff.’” Now we are getting somewhere. The wife knows exactly what she feeds the dog on and expects her husband to be as intelligent. What she forgets is that hubby does not have a clue. As far as he is concerned the dog gets fed something but what it is a complete mystery. Best way forward here is to ask the wife. “Is the wife at home sir,” I asked. “Yes,” he replied. “Give me your phone number and I will ring her and see what the right stuff is,” I said. Problem solved and the customer went home with a bag of Omega Tasty.
Good to see our friends at Hill’s going back into the treats market. I saw the range of treats in the vet’s waiting room back in December and wondered when we could get hold of them. Not sure about the gloss black packaging but it certainly looks very different from anything else on the market. At a price point, of £1.49 they should sell quickly. Let’s hope the biscuits are tasty and the customers come back for more. Any product we can sell that is not in the supermarkets is good as far as I am concerned.
A customer asked for a 20 kilo sack of layers mash. “Certainly,” I replied, “that’s £7.95 please. I will go to the store and get one and I will put it in your car. Give us two minutes.” “Last time it had a good bit of wheat in it,” said the customer. “Have you got the same make?” Alarm bells start ringing. Layers mash is a fine powdery product, mixed grains is the one with wheat in it. With a bit of questioning it becomes apparent that what the customer wants is in fact mixed grains. A good shopkeeper has to be a good mind-reader sometimes.
A group of people had been looking round the shop, mainly at the pets, and when they came back through to the till area one of them apologised for upsetting the rabbits. Thinking they had done something dreadful, I asked what they had done. “I was eating a rabbit-shaped chocolate bar,” said one, “then I suddenly thought that this would upset the rabbits, so I stopped eating it.” “Cannibals!” I said as they left the shop giggling.
18 February 2010: by Newshound
A customer asked for seeds for the garden birds. I directed her to a rather large display of seeds, nuts, fat balls, etc. “Oh no, no, no!” said the customer. “They all say for wild birds, I asked for seeds for garden birds.” As I thought wild birds and garden birds were the same thing I was a little bit flummoxed, but maybe garden birds are what posh people feed and wild birds are what the rest of us feed. So everyone out there in pet trade land: what is the difference between wild birds and garden birds? Let us know.
A customer came into the shop in the middle of the afternoon and asked for ‘Dog stuff’. “Yes sir , what sort of dog stuff? Food stuff? Treats stuff? Toys stuff?” “No idea,” said the customer. “The wife said, ‘go down to the pet shop and get the dog’s stuff.’” Now we are getting somewhere. The wife knows exactly what she feeds the dog on and expects her husband to be as intelligent. What she forgets is that hubby does not have a clue. As far as he is concerned the dog gets fed something but what it is a complete mystery. Best way forward here is to ask the wife. “Is the wife at home sir,” I asked. “Yes,” he replied. “Give me your phone number and I will ring her and see what the right stuff is,” I said. Problem solved and the customer went home with a bag of Omega Tasty.
Good to see our friends at Hill’s going back into the treats market. I saw the range of treats in the vet’s waiting room back in December and wondered when we could get hold of them. Not sure about the gloss black packaging but it certainly looks very different from anything else on the market. At a price point, of £1.49 they should sell quickly. Let’s hope the biscuits are tasty and the customers come back for more. Any product we can sell that is not in the supermarkets is good as far as I am concerned.
A customer asked for a 20 kilo sack of layers mash. “Certainly,” I replied, “that’s £7.95 please. I will go to the store and get one and I will put it in your car. Give us two minutes.” “Last time it had a good bit of wheat in it,” said the customer. “Have you got the same make?” Alarm bells start ringing. Layers mash is a fine powdery product, mixed grains is the one with wheat in it. With a bit of questioning it becomes apparent that what the customer wants is in fact mixed grains. A good shopkeeper has to be a good mind-reader sometimes.
A group of people had been looking round the shop, mainly at the pets, and when they came back through to the till area one of them apologised for upsetting the rabbits. Thinking they had done something dreadful, I asked what they had done. “I was eating a rabbit-shaped chocolate bar,” said one, “then I suddenly thought that this would upset the rabbits, so I stopped eating it.” “Cannibals!” I said as they left the shop giggling.
By:
blog dog
Date/time :
18/02/2010
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